When starting as a completely digital banking solution, Nequi was looking for innovative ways of delivering value to their customers and driving long-term loyalty.
For this reason, regardless of the circumstances, Nequi had to provide its customers with a secure and seamless experience.
Nevertheless, at that time, its team was struggling with customer service peaks due to business growth and the momentum of marketing campaigns.
As the first bank operating exclusively online in Colombia, Nequi required capacity, scalability, functionality, and reduced maintenance. Because of this, we considered that the application should be a cloud-based solution. Consequently, we decided to deploy it to Amazon Web Services (AWS), an on-demand platform that provides remarkable security and flexibility.
We also applied a microservices architecture and serverless processing to improve the efficiency of the app. As a cloud-based solution, it would be easier to implement continuous integration methodologies.
Initially, we evaluated whether the usage of cloud services was compliant with Colombian legislation. After a thorough evaluation, we started to develop Nequi following best practices and matching regulatory standards.
Since we launched the app, the platform has experienced a rapid spike in the number of users. However, Nequi can respond quickly to this growth because of its technological architecture and cloud capabilities.
Finally, we continuously check the app’s performance as a team to ensure that everything is running correctly. Furthermore, we collaborate closely with other partners to create a unified group of professionals working together with a customer-centric mentality.